Lodging your complaint
There are a number of ways that you can lodge your complaint with HREOC:
A complaint can be made in any language. Follow the link for information about making a complaint in other languages. We can also help you write out your complaint if you need assistance.
Your complaint should include the following information.
- your name, address and telephone number
- who you are complaining about and their contact details
- what happened to you, when it happened and who was involved
- what law you think has been breached and how
- whether you have made a complaint anywhere else and, if so, what happened.
In writing
Put your complaint in writing,
along with any relevant documents, and post to:
Director, Complaint Handling
Australian Human Rights
Commission
GPO Box 5218
Sydney NSW
2001
You must include your name, address
and, if possible, a phone number so we can contact you. We can not accept your
complaint unless you include your name and address.
Hard copy complaint form
The complaint form gives you an idea of the information you should include. Download the complaint form, fill it in and send it to the address above.
If you would like the Commission to post a complaint
form to you, send us an email and include your
name and postal address.
Online complaint form
Complete our online complaint form and submit your complaint directly to the Australian Human Rights Commission.
By email
Send an email outlining your
complaint to newcomplaints@humanrights.gov.au.
You
must include your name, address and, if possible, a phone number so we can
contact you. We can not accept your complaint unless you include your name and
address.
Note on information
security: The Commission can not guarantee the security of any electronic
exchange of information. If you are concerned about providing your complaint by
email or using the online complaint form, you can download the complaint form and post your complaint to the Australian Human Rights Commission at the
address listed above.
What happens next?
The Commission will send you a
letter to acknowledge that we have received your complaint. If you do not
receive an acknowledgement of your complaint within seven (7) days, you can send
us an email or call us on 1300 656 419 (local call) or 02 9284
9888.
After
receiving your complaint an Investigation / Conciliation Officer will be
allocated to look into your complaint. The officer will contact you to discuss
how the matter will proceed.
To find
out more about how we handle complaints, read our Information for
Complainants.
