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Ph: 1300 656 419
SMS: 0488 744 487 (0488 RIGHTS)
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Lodging Your Complaint Online

Please complete the form below to submit your complaint.

You must provide HREOC with your name and a postal address for correspondence, as well as a phone number if possible. We can not accept your complaint without this information.

You must also complete the ‘complaint details’ section of the online form.

HREOC will send you a letter to acknowledge that we have received your complaint. If you do not receive an acknowledgement of your complaint within seven (7) days, you can send us an email or call us on 1300 656 419 or 02 9284 9888.

Within a few weeks of receiving your complaint an Investigation / Conciliation Officer will be allocated to look into your complaint. The officer will contact you to discuss how the matter will proceed.

Although we accept complaints by email and using the online form, all further communication is generally done in writing or by phone. Please let us know if you have a particular requirement for information to be provided in an electronic format. If you would like an acknowledgement of your complaint to be sent by email please include an email address.

Information Privacy
The information you provide in this complaint form may be used by HREOC to investigate your complaint. If we begin a formal investigation into the matter we will provide a copy of your complaint (excluding your personal contact details) to the person about whom you are complaining.

Information Security
HREOC can not guarantee the security of any electronic exchange of information. If you are concerned about providing your complaint by email or using the online complaint form, you can download the complaint form ( PDF) or (Word) and post your written complaint to HREOC.

Note: Pressing ‘Enter’ while completing the form will submit your complaint to HREOC. Please use the ‘Tab’ key to navigate within the form.

PART 1 - Your Details
Title
Your full name:

Street Address:
Suburb:
Postcode: State/Territory
Telephone:
TTY:
Email address:

Type your email address below again to confirm:
Would you like a copy of your complaint emailed to you?

Please note:
You must include an email address if you want an electronic acknowledgement.

Do you need to communicate with the Commission electronically?

Please advise why:

Are you making this complaint on behalf of some one else?

If yes, Please enter the name of that person:

What is your relationship to that person:
Do you have a solicitor/advocate representing you?

If yes, please enter the name of the person

The organisation they work for

The Address (if applicable)

Telephone:

PART 2 - The Respondent

I am complaining about:

Name/ Organisation name (if applicable)
Respondent's Address:
Respondent's Telephone:
What is this person's relationship to you eg employer, landlord, provides goods or services to you?

If there is more than one respondent enter the 2nd respondents details below:

2nd Respondent:
2nd Respondent's Address:
2nd Respondent's Telephone:
What is this person's relationship to you eg employer, landlord, provides goods or services to you?
Part 3 - Details about the complaint
Why are you complaining to the commission? Please choose from the list below:
If you have been treated unfairly for another reason, please state that reason:
When did this happen to you?
(Provide the date or dates of the events you are complaining about)

What happened to you?

Describe the events that you want to complain about.

You need to say what happened, when it happened, who did it and where it happened.

Put in as much detail as you can and detail why you think this happened because of your race, sex, disability etc.

Part 4 - How has this affected you?
What loss or harm have you experienced because of what happened to you?

Documents?

If you have documents that can help us you can send them in and we will attach them to your complaint. Documents could include medical certificates, termination notices, references, copies of advertisements, relevant photos. If you have electronic documents or photos that will help our inquiry you should send them to newcomplaints@humanrights.gov.au after you complete this form.

Check this box if you intend to forward additional documents to HREOC via email.
Part 5 - Results?
What kind of outcome do you want to resolve your complaint?

Part 6 - Other ways you have tried to resolve the complaint?
Complaints to other agencies Have you made your complaint to another agency? eg state Anti Discrimination Board or Equal Opportunity Commission, the Ombudsman, the Industrial Relations Commission?

If so what was the outcome to your complaint?

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