Resources page: access to electronic commerce and new service technologies
Links to useful resources on access to electronic commerce and new information and service technologies will be added here as we become aware of them. See also the submissions and index pages for HREOCs ecommerce inquiry.
Page last updated: 30 November 2001
Contents
Recent
updates on this page
Community
needs and issues
Accessibility
standards and issues
- General
- Web accessibility
- Other electronic publishing
- Multimedia accessibility
- Telecommunications
- ATMs, information kiosks and other transaction machines
Government
initiatives
Industry
information and initiatives
Recent updates on this page:
- Australian Bankers Association industry standards on access
- Building Bridges update report November 2001
- US National Council on Disability report: The Accessible Future
- U.S. technology corporation chief executives' open letter on accessibility
- "Why can't Stevie Wonder surf?" : article from Boston Globe / NewsFactor
- Disability and the Digital Divide: US statistical research
- U.S. Bank One announcement on talking ATMs
- U.K. draft guidelines on copyright and vision impaired people
- election.com accessibility statement
Community needs and issues
- "How do older Australians and Australians with disabilities use electronic commerce?": report of focus group discussions for this reference
- "Accessible E-commerce in Australia: a Discussion Paper about the effects of electronic commerce developments on people with disabilities" , Tim Noonan, Blind Citizens Australia, funded by AccessAbility program
- "The growing digital divide in access for people with disabilities: Overcoming barriers to participation" Cynthia Waddell, Office of Equality Assurance, City of San Jose; and see now a brief update in "Electronic curb cuts: universal access for everyone", C.Waddell; see also links to Cynthia Waddell's other papers on information accessibility
- "Information and older people - present and future": Helen Scott, Council on the Ageing, Australia; see also bibliography
- Automated services: the experience of people with Acquired Brain Injury: ARBIAS
- Making the Connections: Non-metropolitan Older People and Technology conference
- "Online Access in Public Settings for Persons with Disabilities" : paper delivered at International Telecommunications Union World Telecom 99, 11.10.99, K.Williamson, L. Stillman, A.Bow, D. Schauder
- "Inclusion of people with intellectual disability in the use of new information and communication technologies", G. Freyhoff (Inclusion Europe)
- Telecommunications and Women with Disabilities, Women With Disabilities Australia
- "Everybody's Business: Consumer Information Access for People who are Blind or Vision Impaired", Blind Citizens Australia
- Information on Technical Aid to the Disabled Computer Loan Scheme
- Information on Rural Peninsula Disability Support internet access model
- Drivers and inhibitors to consumer uptake of electronic commerce: Treasury economic update 9 February 2000
- Australian Bureau of Statistics: Use of the Internet by householders, Australia, November 1999
- Bruce Maguire, "Availability of the interim report on welfare reform"
- Information Technology and Disability journal
Accessibility standards and issues
EASI: Equal Access to Software and Information
- Notice of proposed rulemaking on Standards for Electronic and Information Technology 31 March 2000
- Regulatory assessment
- Overview of notice of proposed rulemaking
- Electronic and Information Technology Access Advisory Committee Final Report to U.S. Access Board, May 12 1999
- Why should disabled and elderly people be included
- Handbook on Inclusive Design of Telematics Applications
Web accessibility
We now have a specific section of the site for web accessibility issues including links to standards and guidelines, tools and techniques, issues and developments.
Other electronic publishing
See also our education page for links specifically on access to educational materials
- DAISY Consortium: international consortium for digital talking book standard
- Article by Deputy Commissioner Innes on copyright reform and disability access - link to The Australian
- Open eBook forum
- XML and Accessibility: D.Dardailler
- American Foundation for the Blind White Paper: "Surpassing Gutenberg"
Multimedia accessibility
- Microsoft Synchronized Accessible Media Interchange multimedia captioning technology
- Making Multimedia Accessible Guidelines and Solutions : M.Rothberg, T.Wlodkowski
- CD ROM accessibility project
- Advances in Accessible Web based Multimedia: G. Freed
- MAGpie Media Access Generator: free multimedia captioning tool
- Captioning and audio description on the web
- SMIL and SVG - Towards Accessible Multimedia: C. McCathieNevile, M.Koivunen, I.Jacobs
Telecommunications
- "Building user-friendly voice systems", Tim Noonan; see also more recent paper
- "Telephones: what features do disabled people need?" Dr J.Gill, T.Shipley
- Information on U.S. Federal Communications Commission rules on accessibility of telecommunications equipment and services
- Full text of U.S. Federal Communications Commission report and order on Access to Telecommunications Service, Telecommunications Equipment and Customer Premises Equipment by Persons with Disabilities (released September 29 1999)
- U.S. Access Board Telecommunications Act Accessibility Guidelines (February 1998)
- "Guidelines for the Design of Screen and Web Phones to be Accessible by Visually Disabled Persons", December 1998, U.K. Royal National Institute for the Blind
- Information on e-fone phone based access to email
ATMs, information kiosks and other transaction machines
- Press release: Diebold and National Federation of the Blind partner to develop next generation voice guided ATMs
- Trace Centre EZ Access and Cross-Disability Accessible ATMs and EZ Access Implementation Guide : released at ATM Industry Association Conference, February 23 - 25, 2000
- Report to U.S. Access Board on Making Information/Transaction Machines Accessible
- Information on compliance with the Americans with Disabilities Act for information/transaction machines (kiosks, ATMs, etc)
- "Making cash dispensers easier to use" , John Gill, U.K. Royal National Institute for the Blind
- "Information for designers of public access terminals" U.K. Royal National Institute for the Blind
- Article from ATM Magazine on usability of ATMs for older people
See also the two new research papers commissioned for this reference, linked from the main ecommerce page.
Government initiatives
- Government Online: The Commonwealth Government s Strategy (released 6 April, includes important accessibility commitments)
- Attorney-General s press release on passage of federal Electronic Transactions Bill
- Progress in States and Territories on uniform electronic transactions laws
- House of Representatives Legal and Constitutional Committee report on Copyright (Digital Agenda) Bill
- Online Australia Day 1999 index of on line initiatives by Australian governments
- Seniors Online information
- AccessAbility home page
- 1999 AccessAbility grants announced 21 October 1999
- AccessAbility on line resource
- AccessAbility Web Board
- E-commerce fact sheet series
- Attorney-Generals Department page on ecommerce legal issues:
- Government Information Centre project
- 1997 Investing for Growth policy statement
- National Office for the Information Economy: www.noie.gov.au
- Multimedia Victoria
- Victorian Skillsnet initiative
- Information Technology and People with Disabilities: The Current State of Federal Accessibility : U.S. Department of Justice
- "Access.gov: Adapting systems for the disabled isn't as tough as you think" : U.S. Federal Computer Week 7 August 2000
Industry information and initiatives
See our Australian accessible e-commerce forum pages for industry initiatives linked to HREOC's ecommerce access report. Here are some other links.
- Internet Industry Association accessibility page
- U.S. technology corporation chief executives' open letter on accessibility
- Public and private initiatives on digital opportunities (U.S.)
- U.S. President Clinton speech on digital opportunities
- NCR ATM access information (Note: Reference to information on NCR ATMs does not imply endorsement of these products over those of other manufacturers. ATM manufacturer Diebold also includes information on compliance with the Americans with Disabilities Act in its product information.)
- "Bank of America to install 2500 talking ATMs" (press release, 15 March 2000)
- Productivity Works information on their accessible kiosk design
- IBM s accessibility guidelines page
- Keycorp announcement on export to US of accessible EFTPOS terminal
- Information on "Edapta" technology for alternative computer and information technology interfaces
- US Information Technology Industry Council voluntary product accessibility template