Skip to main content


Calls to improve regulations for assistance animals

Disability Disability Rights
Assistance dog with owners hand on the leash

The Australian Human Rights Commission has responded to an increased number of complaints regarding assistance animals, by holding a forum with various stakeholders to discuss issues around certification, accreditation and regulation of assistance animals.

Assistance animals, particularly assistance dogs, guide dogs and hearing dogs provide invaluable support to some people with disability to enable them to participate in various activities of public and private life.

But there have been a number of cases brought to the Commission, where people with disability have complained that services providers have denied them access because they won’t accept their assistance dogs. This has been particularly problematic when it comes to air travel. Members of the Australian Government’s Aviation Access Forum and other groups agreed to hold a specific meeting to further discuss this issue in coming months.

Age and Disability Discrimination Commissioner, Susan Ryan, opened the meeting.

“It is clear that there’s an appetite for clarification of some of these issues, particularly regarding training, certification and accreditation of assistance animals, and we have agreed to continue to work together to progress the issues,” said Commissioner Ryan.

See Also

Disability Disability Rights

Remember disability policy and research deals with the everyday lives

The following speech was an introductory address delivered by Disability Discrimination Commissioner Ben Gauntlett at a policy forum convened by the Centre for Research Excellence in Disability and Health, held in Canberra on July 18, 2019. Good morning and welcome to today’s policy forum, which has...

Speech Icon
Disability Disability Rights

The critical task of changing community attitudes towards disability

The following speech was an opening presentation delivered by Disability Discrimination Commissioner Ben Gauntlett at a workshop on community attitudes towards people with disability convened by the Victorian Department of Health and Human Services’ Office of Disability, held in Melbourne on June 28...

Speech Icon