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Annual Report 06-07: Appendix 5


Human resources
and administrative services

management and staff development

HREOC’s Performance Management Scheme provides a
framework to manage and develop our staff to achieve our corporate objectives.
The scheme provides regular and formal assessment of an employee's work
performance and allows for access to training and skills development.

HREOC’s Certified Agreement recognises
the need to provide adequate training for staff to support workplace changes.
This is especially relevant with changes in the Information Technology area
where staff are provided with relevant and ongoing training.

Training is
identified through an individual’s training and development plan in
conjunction with the Performance Management Scheme. Training encompasses a range
of development activities including: professional development courses;
on-the-job training; and the opportunity to represent the organisation at
seminars/fora. These may broaden the skills and experience of staff, and where
overseas/interstate travel is involved, may also provide an opportunity to
reward staff for their performance. As part of HREOC’s staff development
strategy, staff are also provided with support under our Studies Assistance
policy. The policy provides for access to study leave and financial assistance
where study is relevant to the work of HREOC, an individual's work
responsibilities, and where it assists with career

Workplace diversity and equal
employment opportunity

HREOC recognises
that diversity in our staff is one of our greatest strengths and assets and is
committed to valuing and promoting the principles of workplace diversity through
our work practices.

Throughout the year,
HREOC supported diversity events, including International Women's Day, NAIDOC
Week and Harmony Day.

Other strategies
under the plan focus on supporting staff with family responsibilities. Family
friendly workplace policies were enhanced in the current Certified Agreement
which increased paid parental leave and provided access to extended leave
following maternity or parental leave. Staff can apply for part-time employment
up until the school age of their child. At the end of 30 June 2007, 12 ongoing
staff had part-time arrangements in place. Staff are able to access a Family
Support Service to obtain information on dependent care including child care and
elder care options.

Reconciliation action plan

HREOC has developed a Reconciliation Action Plan (RAP) as
part of its commitment to Reconciliation Australia’s National Program of
Action for Reconciliation.

HREOC launched its RAP on Friday 25 May, to coincide with
the 40th anniversary of the 1967 Referendum that changed the
provisions of Australia’s Constitution relating to Aboriginal

The RAP identifies action to be taken by HREOC across the
following areas:

  1. Cultural recognition and awareness;
  2. Education, promoting understanding and public discussion
    of Indigenous people's rights;
  3. Working for HREOC;
  4. Human rights compliance;
  5. Celebration and commemoration; and
  6. Responsibility for implementing the RAP.

To assist in monitoring, developing and implementing the
RAP, HREOC has established a RAP Committee. To reflect the HREOC-wide nature of
our commitment to reconciliation, the Committee consists of senior staff
representing all parts of HREOC and includes an Indigenous staff representative.

The Committee engaged an Indigenous consultant in
formulating the RAP and is committed to engagement with the Indigenous community
in further developing the RAP.

HREOC’s RAP is available online at:

Occupational health and safety

HREOC’s policy is to promote and
maintain the highest degree of health, safety and wellbeing of all staff. HREOC
monitors health and safety through it’s Occupational Health and Safety
(OH&S) Committee, which includes a staff health and safety representative
and four corporate support staff who meet regularly through the year. Minutes of
the committee are placed on HREOC’s intranet and any issues that require
action are brought to the attention of management.

A hazards survey is conducted annually and
the Committee monitors any OH&S issues that arise. Personnel staff have been
trained as case managers and regularly attend Comcare forums and training as
required. Ongoing assistance and support on OH&S and ergonomic issues is
provided to new and existing staff.

Assessments are completed as required for staff who
identify particular ergonomic issues. A software program called 'Workpace'
assists staff in taking regular pause breaks throughout the day. HREOC offers
support to staff through QUIT smoking programs and flu vaccinations.

HREOC has a
Healthy Lifestyle Program to promote health and fitness as a means of achieving
work/life balance and improving the health and wellbeing of our

HREOC continues to provide staff with
access to counselling services through its Employee Assistance Program (EAP).
This is a free and confidential service for staff and their families to provide
counselling on personal and work-related problems if required. No systemic
issues have been identified through this service.

Work has begun on the development of new
Health and Safety Management Administrative plans (HSMA’s) as a result of
changes to the Safety Rehabilitation Compensation and Other Legislation
Amendment Act 2007
which came into effect on 13 April 2007.

Workplace relations and employment

Staff in HREOC are employed under
section 22 of the Public Service Act 1999. HREOC’s current
agreement was certified by the Australian Industrial Relations Commission on 23
December 2005 and is in operation for three years. The agreement is
comprehensive and was certified under section 170LJ of the Workplace
Relations Act 1996
. The number of HREOC employees covered by the agreement
as at 30 June 2007 was 116, including both ongoing and non-ongoing staff.
Employees received a four percent increase during 2006-07.

The agreement maintains core employment conditions and supports family friendly policies. The
current Agreement provides for 14 weeks paid maternity leave, four weeks paid
parental leave, and access to extended leave following maternity or parental
leave. HREOC also supports access to part-time employment up until the child
reaches school age. Salary progression within classification levels is subject
to performance assessment. Salary ranges are reflected in the table below. HREOC
has six staff covered by Australian Workplace Agreements, including one senior
executive service (SES) level staff member.

Consultancy services

HREOC uses consultants where there is a need to access
skills, expertise or independence not available within HREOC.

During 2006-07, six new consultancy arrangements were entered into involving total
actual expenditure including GST of $228 805. There were no active
part-performed consultancy contracts from prior years.

Contract Price
Selection Process
Acumen Alliance
Internal Audit Services
$99 000
Select Tender
Clayton Utz
Specialist Legal Services
$13 576
Direct Source
Clayton Utz
Specialist Legal Services
$15 729
Direct Source
Libraries Alive Pty Ltd
Library advisory and consultative services
$39 200
Direct Source
Monash University
Research and analysis on Native Title issues
$17 600
Direct Source
Justine Nolan
Review of Corporate Social Responsibility and Human Rights in
$25 000
Direct Source
Pure Hacking Pty Ltd
IT Security Audit and policy formulation
$21 065
Direct Source
Pure Hacking Pty Ltd
IT security work to enable connection to FEDLINK
$18 700
Direct Source
$249 870

*A – skills currently unavailable within the agency
B – need for specialised or professional skills
C – need for independent research or assessment


HREOC’s purchasing
procedures adhere to the Commonwealth Procurement Guidelines issued by the
Department of Finance and Administration and updated to incorporate policy
changes effective 1 January 2005. The procedures address a wide range of
procurement situations, allowing managers flexibility when making procurement
decisions, while complying with the Commonwealth's core procurement principle of
value for money. There were no contracts exempt from publishing through
AusTender in 2006-07.

There was no competitive tendering and contracting
during 2005-06 that resulted in a transfer of providers of goods and services
from a Commonwealth organisation to a non-government body.

Ecologically sustainable development and
environmental performance

While human rights principles are
fundamentally embedded within the principles of ecologically sustainable
development (ESD), HREOC’s activities do not explicitly contribute to ESD
nor impact directly on the environment other than through its business
operations in the consumption of those resources required to maintain the
operations of HREOC.

HREOC uses energy saving methods in its operations and endeavours to make
the best use of resources. Purchase and/or leasing of ‘Energy Star’
rated office machines and equipment with 'power save' features is encouraged,
and preference is given to environmentally sound products when purchasing office

HREOC has implemented a number of environmentally friendly
initiatives to reduce environmental impact. Waste paper, cardboard, printer
cartridges and other materials are recycled subject to the availability of
appropriate recycling schemes. HREOC also uses new generation low mercury
triphosphor fluorescent tubes.

During 2006-07 HREOC and staff participated in the Earth Hour initiative which was held on Saturday 31 March


Consistent with the ASX (Australian Stock Exchange)
principles of good corporate governance and the requirements of the Financial
Management Accountability Act 1997, HREOC maintains an audit committee to advise
the President on the compliance with external reporting requirements and the
effectiveness and efficiency of internal control and risk management mechanisms.
The audit committee met four times during the reporting period.

Fraud control

HREOC has a Fraud
Risk Assessment and Fraud Control Plan and has procedures and processes in place
to assist in the process of fraud prevention, detection, investigation and
reporting in line with the Commonwealth Fraud Control Guidelines. The Fraud
Control Plan is made available electronically to all HREOC staff.


HREOC’s average staffing level
for the year was 104 staff, with a turnover of 13 percent for ongoing staff.
This included three staff who retired during the year. An overview of
HREOC’s staffing profile as at 30 June 2007 is summarised in the table
below. The number of part-time staff also includes casual staff employed as at
30 June 2007.

Statutory Office
SES Band 2
EL 2 ($84,727
EL 1 ($73,462
APS 6 ($58,730
-$65, 825)
APS 5 ($53,056
APS 4 ($47,568
APS 3 ($42,680
APS 2 ($38,503
APS 1 ($33,109

Commonwealth Disability Strategy

HREOC, along with all other Commonwealth agencies, reports against the
Commonwealth Disability Strategy (CDS) performance framework annually. Full
details on the CDS can be found on the Department of Families, Community
Services and Indigenous Affairs website at:

Through the CDS, the government seeks to ensure its policies, programs and
services are as accessible to people with disabilities as they are to all other
Australians. This, of course, is integral to the work of HREOC and evident in
the work we do. The CDS identifies five core roles that may be relevant to the
agency. HREOC’s primary roles are that of policy adviser, service provider
and employer. Full details on the policies and services highlighted in the
Appendices can be found within the relevant section of the Annual Report.

HREOC is committed to implementing best practice in providing and improving
access to its services for people with disabilities. Our complaint handling
processes, online access to our services, website and education material, and
consultation with disability groups provide examples of what we are doing to
achieve this.

Commonwealth Disability Strategy Performance reporting June 2007

Further details on programs and policies outlined against the performance
indicators can be found in the relevant section of the Annual Report.

Policy advisor role

Performance indicator 1:

New or revised policy/program assesses impact on the lives of people with
disabilities prior to decision

Performance measure

Percentage of new or revised policy/program proposals that document that the
impact of the proposal was considered prior to the decision making stage.

Current level of performance 2006-07
    public Inquiries and exemption applications include people with disabilities to
    seek views on the issue before finalisation.
  • National
    peak disability groups and selected regional groups are consulted on new
    projects in the development phase to seek their views on impact. Compliance in
    the Disability Rights Unit (DRU) is 100 percent.
  • All
    submissions to Inquiries are taken in a range of formats, including verbal/audio
    (transcribed by HREOC), e-mail and handwritten letters.
  • All
    new initiatives are made publicly available through HREOC’s webpage and
    key disability organisations are informed of developments through HREOC’s
    e-mail list.
  • Through
    HREOC’s website and e-based networks, HREOC provides extensive information
    on new and revised policies and programs and seeks feedback at any stage on
    their effect.

Performance Examples

  • Same-Sex:Same
    Entitlements Inquiry examined discrimination against people in same-sex
    relationships who:

    • were on disability pensions;
    • living with HIV/AIDS;
    • in residential aged care facilities; and
    • seeking workers compensation
  • Inspection of immigration detention facilities and commentary regarding
    asylum-seekers and refugees has a strong focus

    • the availability and quality of mental health services: and
    • the connection between declining mental health, immigration detention and
      restrictive visa conditions.

Goals 2007-08

  • The annual report outlines areas of study, such as mental health, that will be
    undertaken during 2007-08

Performance indicator 2:

People with disabilities are included in
consultation about new or revised policy/program proposals

Performance measure

Percentage of consultations about new or revised
policy/program proposals that are developed in consultation with people with

Current level of performance

  • Consultation
    with people with disabilities and their representative organisations occurs at a
    number of levels including:

    • direct
      contact with representative organisations at a national and state/territory
    • invitations
      to respond to new and revised policy/programs through HREOC’s website,
      e-based networks, in writing or by phone; and
    • through public forums, conferences and public meetings.
    • New
      initiatives are made publicly available through HREOC’s webpage and
      disability organisations and individuals are informed of developments through
      HREOC’s e-mail lists.
    • Public
      consultation events are always held in accessible venues with hearing
      augmentation and sign language interpreters available.

Performance Examples

  • The Same-Sex:Same Entitlements Inquiry sought the view of peak disability
    groups regarding the impact of discrimination on same-sex couples where one or
    more person had a disability.

    • HREOC convened working groups including representatives of peak disability groups to monitor and
      promote implementation of the recommendations of HREOC’s report on WORKability II: Solutions - People with Disability in the Open
    • The final report of
      the Sex and Age Discrimination Unit project Striking the Balance: Women, men,
      work and family
      was released in early 2007. The report made 45
      recommendations aimed at assisting workers to meet their caring responsibilities
      across the life course, including caring for people with disability. The Sex and
      Age Discrimination Unit launched the report and held a series of forums
      throughout Australia to inform the community on the outcomes of the project and
      to receive feedback on the proposals for further research, policy work and law
      reform. These forums were open to the public as well as invited participants,
      including disability stakeholder groups.

Performance indicator 3:

Public announcements of new, revised or proposed
policy/program initiatives are available in accessible formats for people with
disabilities in a timely manner

Performance measure

  • Percentage of new, revised or proposed policy/program announcements available in a range of
    accessible formats.
  • Time taken in providing announcements in accessible formats.

Current level of performance 2006-07

  • All information about new HREOC initiatives is available on a W3C/WAI compliant
    website, simultaneous with public release.
  • 100 percent of announcements and information material available in accessible
    electronic format.
  • 100 percent of material produced is also available in standard print, large print,
    audio and Braille on request.
  • Time
    taken to produce in other than electronic format varies according to the size of
    the document, but generally within seven days.

Provider role

Further details on HREOC’s complaint handling
function, with a full description of its services and relevant statistics can be
found in the Complaint Handling Section of the Annual Report, Chapter 4.

Performance indicator 1:

Complaints information service provides information
about complaint handling service to people with disabilities

Performance measure

  • Complaints
    information service accessible to people with disabilities.
  • Number
    of calls/e-mails/visits to complaints information service related to disability
  • Number
    of groups that attended complaint handling information session, or were visited
    by the Complaint Handling Section (CHS) during regional and interstate visits,
    that included disability advocacy and disability legal services.

Current level of performance

  • HREOC complaints information is available in electronic and alternative formats. An
    e-mail facility and accessible online complaint form for the lodgement of
    complaints is available. Telephone and TTY facilities are available with a
    national 1300 number at local call cost.

    • All complaint handling brochures and publications are available on HREOC’s
      website in accessible electronic format and are available in alternative formats
      on request. Information about the complaints process and legislation is
      available in plain English format on HREOC’s website. The website is
      updated regularly.
    • 15
      percent of phone/e-mail/written enquiries to the CHS are related to disability
    • 100
      groups attended a CHS information session or were visited by CHS staff.
    • A
      complaints information referral list is updated regularly to ensure callers with
      disabilities can be referred to appropriate advocacy groups and other
      appropriate services.

Goals 2007-08

  • Increase targeted community education and liaison with disability groups and advocacy
    organisations in all states, in particular regional areas.
  • Targeted community education and liaison with Indigenous and disability networks in each
  • Targeted education and liaison with networks working with young people and mature/older
    people with disabilities.

Performance indicator 2:

Complaint handling service accessible to people with disabilities

Performance measure

  • Number of complaints received under the Disability Discrimination Act (DDA).
  • Number of complaints lodged by people with disabilities under all legislation
    administered by HREOC.
  • Number of complainants who identify the need for specific assistance on intake form.
  • Complaints received about accessibility of service.

Current level of performance 2006-07

  • There were 802 complaints received under the Disability Discrimination Act (DDA) legislation for
    2006-07. Refer to the Complaint Handling Section of the Annual Report for
    further details (Chapter 4).

    • Complaints were received from people identifying as having a disability under all Acts
      administered by HREOC. Of responses to a survey question on demographics, 51
      percent indicated the complainant had a disability.
    • There were 123 requests for assistance recorded, including assistance
      with language interpreters and sign language interpreters, provision of
      information in alternative format, TTY and assistance with writing.
    • There were no formal complaints received regarding accessibility of HREOC complaint
      handling service or premises. Performance measure = 100 percent.
    • HREOC’s premises are accessible. Premises used for remote and regional conciliation
      conferences are accessible. Performance measure = 100 percent.
    • The Complaint Handling Section Access Committee reviews access to the CHS service by
      the community, including specific focus on people with disabilities. Further
      details are available in the Annual Report.

Performance indicator 3:

Staff training and development, includes training related to people with disabilities

Performance measure

Percentage of training programs that include
information regarding people with disabilities and relevance to complaint
handling processes.

Current level of performance 2006-07

  • CHS investigation and conciliation training courses include specific training on
    accommodating people with disabilities in the complaint handling investigation
    and conciliation processes. Performance measure = 100 percent.
  • ‘Adhoc’ CHS training sessions specifically address relevance to people with
    disabilities who use complaint handling services. Performance measure = 100
  • CHS Complaint Handling Manual advises staff to consider reasonable accommodation for
    people with disabilities is provided during the investigation and conciliation
    process such as provision of Auslan interpreters, use of TTY, use of alternative
    formats for information. Performance measure = 100 percent.

Performance indicator 4:

Complaint mechanism in place to address concerns raised about service and address requirements of people with disabilities

Performance measure

Established complaint/grievance mechanism in operation.
This is detailed in the Charter of Service which is provided to all parties to a
complaint and available on the HREOC website. This is provided in alternative
format on request.

Current level of performance

  • The Charter of Service addresses roles and responsibilities of
    HREOC and parties.
  • No complaints about accessibility of service or disability-related issues were
    received under the Charter in the year.
  • Performance measure = 100 percent.

Employer role

Performance indicator 1:

Employment policies, procedures and practices comply with the requirements of the Disability
Discrimination Act 1992

Performance measure

Number of employment policies, procedures and practices
that meet the requirements of the Disability Discrimination Act 1992.

Current level of performance 2006-07

  • HREOC’s Corporate Plan includes reference to the Australian Public
    Service (APS) Values and social justice principles to ensure access to
    HREOC’s services.

    • HREOC’s
      Certified Agreement 2005–08 contains a commitment to the acceptance of
      diversity in the workplace and preventing and eliminating discrimination. Most
      of HREOC’s policies on employment are contained within the Certified
    • The Workplace Diversity Plan outlines strategies to maximise employment and
      developmental opportunities for people with disabilities. The Plan is available
      to all staff on HREOC’s intranet.
    • HREOC’s
      E-mail/Internet Policy is reviewed regularly. It specifically refers to the
      inappropriate use of e-mails that may demean people with disabilities.
    • No
      formal complaints/grievances were made by staff with disabilities with regard to
      current work practices.
    • Reasonable
      adjustment principles are adhered to in the modification of employee’s
      duties in the workplace. Two employees have been provided with voice-activated
      software to enable them to undertake their duties and another staff member with
      CCTV equipment.

Performance indicator 2:

Recruitment information for potential job applicants
is available in accessible formats on request

Performance measure

  • Percentage
    of recruitment information requested and provided in alternate electronic
    formats and accessible formats other than electronic.
  • Average
    time taken to provide accessible information in electronic formats and formats
    other than electronic.

Current level of performance 2006-07

  • Performance
    in providing accessible formats for recruitment material = 100 percent.

    • Applicants
      are advised on HREOC’s website that recruitment information is able to be
      provided in any format. All recruitment material is on HREOC’s website and
      available by download at the same time it is advertised in the press.
      Advertisements in the press advise that information is available by contact
      phone, by TTY phone and on HREOC’s website. The HREOC website meets the
      criteria for accessibility as outlined in the Government Online Strategy. The
      Jobs Page ( received 60 847 page views during
    • There
      were no requests for Braille during 2006-07. HREOC is able to supply any
      requests within 3-7 days.

Performance indicator 3:

Agency recruiters and managers apply the principle
of reasonable adjustment

Performance measure

Percentage of recruiters and managers provided with
information on reasonable adjustment.

Current level of performance

  • Selection guidelines include information on reasonable adjustment and guidelines for
    interviewing staff with disabilities.
  • Recruitment action is managed internally and not outsourced and all committees are provided
    with selection information on reasonable adjustment.

Performance indicator 4:

Training and development programs consider the needs
of staff with disabilities

Performance measure

Percentage of training and development programs that
consider the needs of staff with disabilities.

Current level of performance 2006-07

  • Due
    to the small number of staff in the agency, training is coordinated by each of
    the unit managers under HREOC’s Performance Management Scheme. The
    majority of training is provided off-site with external providers. Any in-house
    training programs recognise the needs of people with disabilities.
  • Training
    nomination forms allow staff to advise any specific requirements such as:

    • wheelchair access;
    • accessible toilets/parking;
    • a hearing device;
    • sign language interpreter;
    • an attendant;
    • a support person; and
    • information in Braille, audio cassette, large print,
      ASCII format.

Performance indicator 5:

Training and development programs include
information on disability issues as they relate to the content of the program

Performance measure

Percentage of training and development programs that
include information on disability issues as they relate to the

Current level of performance

  • As noted above, training is coordinated by each individual section.

    • Induction
      includes information on workplace diversity and relevant legislation that HREOC
      administers, including the Disability Discrimination Act 1992.
    • The Complaint Handling Section conducts training and information on disability
      issues for staff.

Performance indicator 6:

Complaint / grievance mechanisms, including access
to external mechanisms, in place to address issues and concerns by

Performance measure

Established complaints/grievance
mechanisms, including access to external mechanisms in operation.

Current level of performance

  • There is an established
    process in the HREOC Certified Agreement for complaints/ grievances, which
    includes access to external review through the Australian Public Service
  • All staff are advised of access to HREOC’s Employee Assistance Program and
    encouraged to use this service when needed. This free service provides
    counselling and support for staff and their families.
  • Provision
    of access to complaints/grievance mechanisms= 100

Note: Accessible electronic formats
include ASCII (or txt) files and html for the web. Non-electronic accessible
formats include Braille, audio cassette, large print and easy English. Other
ways of making information available include video captioning and Auslan