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Tuesday 11 February, 2020

The Commission's Information Services

The Commission has two information services that you can contact for information about the Commission's complaint handling function. They are: 

  • The Respect@Work Information Service
  • The National Information Service

Currently, our Information Service phone lines are open Monday - Friday between the hours of 10:00 AM and 4:00 PM AEDT.

Enquiries can be made by phone on 1300 656 419, by email or in writing. In person visits are no longer accepted.

Conciliation – how it works

Tuesday 7 May, 2019
Many complaints that the Australian Human Rights Commission receives are resolved through conciliation. Conciliation is an informal, flexible approach to resolving complaints – matters can be settled by an exchange of letters, a telephone negotiation between the Commission and the people involved, a telephone conciliation conference or a face to face conciliation conference. We will discuss with you the best way to try and resolve the complaint and what sort of outcome you are seeking.

25 years of the Disability Discrimination Act

It was 25 years ago this month that the Disability Discrimination Act 1992 (Cth) (the ‘DDA’) commenced operation.

On 1 March 1993, Australians with a dis¬ability had a national law that was designed to provide them with equality in many areas of life. Over the past quarter of a cen¬tury, the DDA has contributed significant¬ly to social change for people with disability and has been used by thousands of them to fight against discriminatory practices in many fields, including employment, education, access to transport, goods, services, facilities and more.

Sexual Harassment - Safer Workplaces

The Sex Discrimination Commissioner Kate Jenkins delivered the keynote address at the Women in Film and TV NSW - Safer Workplaces Strategies forum.

Good morning everyone. I would like to begin by acknowledging the traditional owners of the land on which you meet, the Gadigal people of the Eora Nation, and paying my respects to their elders past and present.

I also pay my respects to the Wurundjeri people of the Kulin Nation, as it is their land that I present to you from.

Preparing for Conciliation

Wednesday 15 April, 2015

You can access the Australian Human Rights Commission's complaint information service, which provides information on how to prepare for conciliation.

Complaint information in Auslan

Wednesday 12 November, 2014

The Australian Human Rights Commission is an independent third party which investigates complaints about discrimination and breaches of human rights.

This presentation in Auslan explains what you can complain about and how the complaint process works. 

Watch Information about making a complaint

Complaints under the Sex Discrimination Act: Gender Identity

Monday 29 July, 2013

Learn everything you need to know about making a complaint regarding sex discrimination and harassment to the Australian Human Rights Commission.

Complaints under the Sex Discrimination Act: Intersex Status

Monday 29 July, 2013

Learn about sex discrimination laws in relation to intersex status and employment, education, accommodation and accessing or using services.

Casenote: Haraksin v Murrays Australia Ltd (No 2) [2013] FCA 217

Court finds Murrays discriminated by failing to provide an accessible coach service