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Complaint Information Service

Conciliation – how it works

Tuesday 7 May, 2019
Many complaints that the Australian Human Rights Commission receives are resolved through conciliation. Conciliation is an informal, flexible approach to resolving complaints – matters can be settled by an exchange of letters, a telephone negotiation between the Commission and the people involved, a telephone conciliation conference or a face to face conciliation conference. We will discuss with you the best way to try and resolve the complaint and what sort of outcome you are seeking.

The complaint process for complaints about sex, race,disability and age discrimination

Tuesday 29 January, 2019

Information for advocates and lawyers participating in conciliation

Tuesday 29 January, 2019

The Commission values the positive role that advocates and lawyers can play in conciliation. Advocates and lawyers can provide important support to parties, assist parties understand and articulate how they see the law applies to a complaint and advise parties on possible options to resolve the complaint.

Information Sheets - pre April 2017

Thursday 4 May, 2017

Fact sheets for complaints lodged before 13 April 2017

 

Racial Discrimination Complaints

There has been considerable public interest in the Commission’s complaint handling processes under the Australian Human Rights Commission Act 1986.  There has been particular interest In the Commission’s handling of complaints under the Racial Discrimination Act 1975

In relation to the recent QUT case, it is a matter of public record that the Commission terminated this matter in August 2015. The Commission has had no role in the subsequent law suit in the Federal Circuit Court.

Complaints and the conciliation process

Each year the Commission undertakes roughly 1500 conciliations, and it’s a key function of the organisation.

Conciliation as part of the complaint process

Federal anti-discrimination and human rights law provides that people can make complaints to the Commission if they believe they have experienced discrimination or a violation of their human rights.

Preparing for Conciliation

Wednesday 15 April, 2015

 

 

Complaint information in Auslan

Wednesday 12 November, 2014

The Australian Human Rights Commission is an independent third party which investigates complaints about discrimination and breaches of human rights.

This presentation in Auslan explains what you can complain about and how the complaint process works. 

Watch Information about making a complaint

Information sheets

Thursday 18 September, 2014

Fact sheets for complaints lodged after 13 April 2017

 

Complaints about racial, sex, disability and age discrimination

Information for Complainants in Word