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Action plans and action plan guides

Disability Disability Rights
Friday 14 December, 2012

Action plans and action plan guides


Access to action plans provided to the Commission

Registered Disability Discrimination Act action plans are available through our online register, including over 500 plans available for viewing on line or download, together with implementation reports in many cases.

Action Plans are made available on our online register so that organisations developing an action plan can benefit from other organisations' work and experience, and so that people with disabilities can see what an organisation has committed itself to achieving, and contribute their views on how action plans and their implementation could be improved.

If your organisation is submitting an action plan, please submit the plan in electronic format, to The preferred method of submission is to provide a link to where your plan can be found on your own website. Note: PDF files continue to present barriers for some users and an alternative in HTML or wordprocessor format should be provided if at all possible. If only a PDF file is available, please provide a link to a page which provides contact information as well as to the PDF file..

If a website link is not available, the Commission will post on its own site files emailed to us. Please avoid sending unnecessarily large files (with photos for example) if a smaller file is available.

Resources on developing an action plan

State government action plan resources:

Other resources


Why action plans?

An action plan is a way for an organisation to plan the elimination, as far as possible, of disability discrimination from the provision of its goods, services and facilities. Although the Disability Discrimination Act (DDA) defines action plans in terms of service provision, it makes sense to include employment policies and practices. In so doing, an organisation can more adequately address responsibilities under the DDA.

Developing and implementing an action plan is a voluntary, proactive approach to DDA compliance. It has benefits both for organisations and for people with disabilities. For organisations, the development and implementation of action plans makes sense in terms of enhancing corporate image, delivering services more efficiently and accessing a wider market.

Organisations that have action plans are likely to have consulted with people with disabilities and/or their representative organisations; reviewed their policies and practices, identified barriers for people with disabilities in accessing services, and planned strategies to eliminate these barriers.

For people with disabilities, the implementation of action plans means that eliminating disability discrimination is not dependent on complaints being made against organisations. Discrimination will be less of a factor in everyone's lives.

Action plans and the Commission

Once developed, an action plan can be given to theAustralian Human Rights Commission. In the event of a complaint, the Commission is required by the DDA to consider the organisation's action plan.

The success of an action plan, in terms of eliminating disability discrimination and in being used as a defence against complaints, will largely depend on the effectiveness of the actions taken.