D.D.A. guide: Buying goods
and using services
A person with a disability has a right to obtain goods and use services
and facilities in the same way as people without a disability. This includes
goods, services and facilities from:
and department stores
and other places of entertainment
credit unions, building societies
and legal services
and social clubs
doctors, and hospitals
and beauty salons
Disability Discrimination Act (D.D.A.) makes it against the law for providers
of goods, services and facilities to discriminate against a person because
of his or her disability.
means that providers of goods, services and facilities cannot:
to provide a person with a disability with goods, services and facilities.
For example, a person cannot be refused service in a restaurant because
he or she has a guide dog. A person cannot be refused hospital treatment
because he or she is HIV positive.
goods, services and facilities on less favourable terms and conditions.
For example, charging a person with a disability a higher kilometre
rate for a taxi because he or she uses a wheelchair or not providing
a TTY line for deaf people to contact emergency services.
the goods, services and facilities in an unfair manner. For example,
making insulting remarks while serving a person with a disability or
serving a person with a disability after everyone else has been served.
also means that a person with a disability has a right to enter the premises
of providers of goods, services and facilities if people without a disability
can do so. (See the section on The
Ins and Outs of Access).
other areas of the D.D.A. a defence of "unjustifiable hardship"
may be available.